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Privacy Policy


Effective Date: April 2026

At 3D Island, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (https://www.3disland.gg or equivalent), contact us, or use our 3D scanning and printing services.

We are a family-run business based in Guernsey, Channel Islands, and we operate in accordance with the Data Protection (Bailiwick of Guernsey) Law, 2017.


1. Who We Are

3D Island

Pitronnerire Road

St Peter Port

Guernsey

GY1 2RQ

Channel Islands


Email: print@3disland.gg

Phone: 01481 722822


2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and postal address when you enquire about our services, request a quote, or place an order.
  • Service-Related Data: Details about the objects you want scanned or printed (e.g. descriptions, photos you send us), 3D scan files, design files, and any specifications you provide.
  • Technical Information: IP address, browser type, device information, and website usage data collected automatically through cookies or similar technologies.
  • Payment Information: If you pay for services, we may receive limited payment details via our secure payment provider (we do not store full card details ourselves).
  • Other: Any additional information you voluntarily provide when communicating with us.

We do not collect sensitive personal data unless it is necessary for providing our services and you have given explicit consent.


3. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to your enquiries and provide information about our 3D scanning and printing services.
  • To process orders, perform 3D scanning, create custom prints (including home decorative items, keyrings, toys, and other items), and deliver completed work.
  • To manage our relationship with you, including sending quotes, invoices, and updates on your projects.
  • To improve our website and services.
  • For legal and regulatory compliance.


4. Legal Basis for Processing

We process your personal data on one or more of the following lawful bases:

  • Your consent (where you have clearly agreed, e.g. by submitting a contact form).
  • Performance of a contract (e.g. when you order scanning or printing services).
  • Legitimate interests (e.g. responding to enquiries and improving our business).
  • Legal obligation (where required by law).


5. Sharing Your Information

We do not sell your personal data. We may share it only in the following limited circumstances:

  • With trusted third-party service providers (e.g. payment processors, hosting providers, or 3D printing subcontractors) who help us deliver our services and who are bound by strict confidentiality.
  • When required by law or to protect our rights.

Any 3D scan files or custom designs you provide are treated as confidential and used only for fulfilling your order unless you instruct otherwise.


6. Data Storage and Security

Your data is stored securely in Guernsey or other locations with adequate data protection standards. We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

We retain your personal data only for as long as necessary to fulfil the purposes outlined above or as required by law. 3D scan files and print jobs are typically kept for a limited period after project completion unless you request otherwise.


7. Your Rights

Under the Data Protection (Bailiwick of Guernsey) Law, you have the following rights regarding your personal data:

  • The right to access the information we hold about you.
  • The right to request correction of inaccurate data.
  • The right to request deletion of your data (subject to any legal obligations we may have).
  • The right to withdraw consent at any time (where processing is based on consent).
  • The right to object to processing in certain circumstances.

To exercise any of these rights, please contact us at print@3disland.gg


8. Cookies and Website Tracking

Our website may use cookies to improve your experience. You can manage cookie preferences through your browser settings.


9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.


10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: [your email] Address: print@3disland.gg


Thank you for trusting 3D Island with your ideas and projects